Imagine that you have a job that really needs done. I mean really needs done. You have a deadline that is rapidly approaching. And your back is against the wall to get this thing completed. These are the scenarios when we are more likely to make a really bad decision, so here’s your caution.

The greater the emergency we face the more likely we are to choose someone for what they can do, not for who they are. Let that sink in for a second. It’s super easy to choose someone for their competency and capacity and ignore their character and integrity.

Character trumps competency any day of the week!

There’s a saying in leadership that goes something along the lines of you can never out lead your character. Man is that true or what! Have you ever seen this? Someone has all the right stuff to get the job done, but they’re a real selfish jerk. You do know that won’t end well right?

I remember when I was a car salesman. We had a great team, for the most part. There was that one sales person however that was really good at what they did, but they had some spots on their character that were pretty questionable. Now questionable character isn’t about being a good vs bad person. It’s about being immoral and selfish vs a kind team player. No matter how many cars this person sold, no one wanted to be around them. And they had fewer repeat and referral customers because this person was obviously in it for themselves and thought waaaay too much of themselves!

Character trumps competency any day of the week.

So when it comes to hiring or staffing for the next job or bringing on volunteers to help with that thing your nonprofit is doing, take a few extra minutes to look beyond a person’s capacity. Ask a few character questions to make sure they don’t burn the organization to the ground while they’re getting the job done.

Here are some of the quick character questions I use.

  • How well do I really know this person?
  • What do their friends/family say about them?
  • What are they really good at doing?
  • What are they really bad at doing?
  • Ask the person when’s the last time they failed, and how they reacted. This is less about competency and achievement. The purpose here is to determine if they are willing to admit mistakes and how well they recover from those mistakes. These are character issues.
  • What one word do others use to describe this person?

There are a ton more questions you can ask. I’d love to hear what character questions you find helpful in this process. By the way, these questions are good questions to use on yourself as well. Your character matters too!