I’ve noticed a bit of a trend in many of the churches I’ve worked with over the past couple of years. It’s a trend that is likely much larger than just churches though. It seems to be a way of life for civic leaders, small business owners, and others who are in the community service world as well. The problem? We are answering the wrong questions.

Are we answering questions people are not asking?

It seems that leaders in varying parts of the world are answering some pretty good questions. The questions are really critical and important to address. The only problem is that these questions aren’t the most pressing ones to the people they serve. This is true in the public sector as well as in the church!

We have a tendency to find our pet projects and really focus on those. We see things that we think are the most important and run with all of our might into those scenarios. But what if we’re answering a question that isn’t the greatest need for our communities? Here’s a quick example of what I’m talking about from the life of Jesus.

There are several stories in the Bible about people who were gathering to hear Jesus teach. The message he was teaching is really important to be certain! The only problem was that they were hungry or hurting. Their hunger and their hurt prevented them from really being able to listen to what Jesus was teaching. Instead of focusing solely on his message, he would often stop what he was doing and meet their critical needs first. He healed people before he taught them. He fed them when they were hungry instead of expecting them to just push through and listen harder. He was answering the questions they were asking instead of the one that was on his agenda.

What about you? Do you answer the questions that are most meaningful to you? Or do you really take time to listen to what is important to the people around you?

Whether you’re a pastor serving a church or a small business owner trying to increase traffic in your shop or a politician trying to set policy for your community, it’s critical to find out what the people you’re serving need most. But you can’t assume you know the answer. You have to ask the people you’re serving.

In the church I serve, this is a regular part of our ministry life. Talking to community members. Asking neighbors. Polling the people we meet. What do you see as important for our community? What do we need in this area that the church can provide?

Perhaps it’s time to stop pushing our agenda and start actually listening to what the people around us are saying. Slow down. Have good conversations with people. Listen to what they’re saying. Take people out to lunch or sit with them over a coffee or a beer and just let them express their hurts, pains, concerns, celebrations. You’ll learn a great deal of you put your agenda aside and listen to what’s on someone else’s heart.